Build a conversational interface for your telecom brand. Automate customer service. Lower costs.

Leverage our state of the art deep learning algorithms to deploy a voice or text chatbot that answers your customers questions about their bill, outages in the area and other frequently asked questions.

Telecom Use Cases

Common conversational use cases in Telecom where a chatbot can be used to assist customers

Plan Recommendation

You offer a host of plans for consumers, businesses and other user segments. Finding the right plan and service is not always easy. A Passage AI powered bot can guide the user though all the available options and recommend the plan that best fits their needs.

Account Information

Account Information

Your customers can check their account balance, phone and data usage and remaining prepaid minutes. They can pay their bills, top up their phones or upgrade their plan or service. 



Customers can opt-in to receiving deals and offers, notifications on outages and other service related issues. These notifications can be delivered on messaging platforms, voice assistants or mobile apps.

Booking appointment

Customer Service

A Passage AI powered bot can help answer frequently asked telecom related questions about service outages, connectivity issues or cable related problems. The bot can also seamlessly handoff to your live agents when necessary.

Pre-trained Models & Telecom Taxonomy

We have developed pre-trained deep learning models and a deep taxonomy that can help your bot perform at high accuracy

Plans/Service Catalog

  • Category
  • Plan/Service 
  • Attributes


  • Cancel Service
  • Login Issues
  • Make Changes
  • Number Porting
  • Profile Information


  • Device Activation
  • Service Automation



  • Calling Internationally
  • Making a Call
  • Three-way Calling


  • Backup
  • Contact Management
  • Lost/Stolen Device
  • Phone Manuals
  • Swap/Upgrade Device

Eligibility & Coverage

  • Bring Your Own Device
  • Checking Coverage
  • Orders
  • Fraud Screening
  • Order Tracking
  • Purchasing a Device
  • Returns


  • Family Plans
  • Individual Plans
  • Making Plan Changes

Text Messaging

  • Sending Media
  • Sending Texts


  • Payment Methods
  • Service Reactivation

Platform Highlights


  • High accuracy (up to 95+% in field tests)
  • Native NLP support for 100+ languages
  • Text and voice capabilities
  • Fast and easy deployment
  • One-stop bot building, training, deployment, and analytics in the same console.


  • Deep vertical focus
  • State of the art deep learning
  • Zero-code bot builder
  • Intents, webhooks, decision trees, knowledge bases

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