Build a conversational interface for your retail brand. Drive traffic. Increase customer loyalty. And lower costs.
Leverage our state of the art deep learning algorithms to deploy a voice or text chatbot that helps shoppers find the right product, track orders and get answers to frequently asked questions. With very high accuracy!
Retail Use Cases
Common conversational use cases in Retail where a chatbot can be used to assist shoppers
Customers can find exactly the product they are looking for, both online and in-store, simply by speaking or chatting with a virtual shopping assistant. The assistant can find the right product for the customer and even place the order online.
On a host of messaging and voice platforms, shoppers can track the status of their orders from order confirmation to delivery and get notifications when order status changes.
Deals & Offers
Customers can opt-in to receiving deals and offers for a particular product, category or the site overall. The deals would then be delivered on their favorite messaging app or voice assistant. They can have an interactive dialog with the bot to find the right deal.
A Passage AI powered bot can help answer frequently asked questions like how to return or exchange an item, shipping policies or changing payment methods. When the bot is unable to respond, it can seamlessly handoff to a live agent.
Pre-trained Models & Retail Taxonomy
We have developed pre-trained deep learning models and a deep taxonomy that can help your bot perform at high accuracy
- Product Attributes
- Change Information
- Login Issues
- Payment Options
- Personal Information
- Pay with app
Retail Charge Card
- Card Application
- Card Payments
- Limit Increases
- Replacement Credit Card Request
- Agent Request
- FAQ pages
- Cancel or change order
- Shipping options
- Track Order
- Payment options
- Pricing & Product questions
Increase Your Shopper Value
You’d be surprised where the data you have can take you. Our AI capabilities bring shoppers to your business. Happier shoppers → more business.
Learn How It Works