Last updated September 27, 2017
ABOUT PASSAGE AI
We provide Passage AI Services to businesses and website operators (“Clients”). We help businesses converse with their customers on multiple channels including their website, mobile site, messaging platforms and voice interface devices. We deliver the Passage AI Services branded as our Clients product as part of the content they display to their consumers. Passage AI is a service provider for other companies, and we act as a data processor for the Clients who use the Passage AI Services. The Passage AI Services do not include our corporate website (currently located at Passage AI.com), but we may use the Passage AI Services to deliver the content we display to our corporate website visitors.
Passage AI does not sell individual consumer data or advertising. We provide our Customers with a platform that allows them to converse with their customers on multiple channels.
We recommend that consumers review the privacy policies of the websites they visit and online services they use, including those of their Internet service provider. Paying close attention to privacy policies remains one of the best ways to make informed choices about privacy.
What does Passage AI do?
Passage AI Services creates a conversational interface for a business so they communicate effectively with their consumers. Passage AI maintains information which our Clients have asked us to process, along with aggregate information collected by the Passage AI Services and aggregate consumer information from third party service providers.
How do Passage AI Services make consumer experiences better?
Passage AI Services allow businesses to converse, engage and retain their customers. It helps our Clients increase engagement and loyalty with their customers. Consumers who use our Clients' website will be served better and have a better consumer experience on account of the conversational interface we enable for our Clients on multiple channels.
Opt-Out of Information Collection: Your Choices
While our Clients are responsible for communicating directly with their consumers, we strive to offer consumers choices about the collection of information related to their website usage and enough information to make an informed decision about such collection.
INFORMATION PASSAGE AI PROCESSES AND HOW IT IS USED
Passage AI does not collect or use Personal Information about individual consumers when we provide the Passage AI Services to Clients. When we say “Personal Information” we mean individually identifiable information that would allow us to determine the actual identity of, and contact, a specific living person.
Passage AI Services use and rely on other information, such as device information which is collected automatically through technologies such as cookies and aggregate consumer information from third party service providers, to provide our services.
What information does Passage AI collect, how do we collect it, and how do we use it?
To help our Clients engage and converse with their customers , we collect device and platform-related information about consumers’ use of a specific Client’s websites and interactions with Passage AI-created interfaces on that Client’s websites and other channels for limited purposes. This device information is collected from the consumer's browser or interface points, and may include information such as location, an identifier for the user, the date and time of use of the Passage AI Services or our Client’s website, technical attributes about the consumer’s browser request, browser type, browser language, search queries, pages or products browsed, and details about whether the consumer has made a purchase. We associate this data with an anonymous cookie tied to a specific Client’s website that is not linked to any individual consumer’s actual identity. The Passage AI Services do not collect the e-mail, address, phone number, or other Personal Information of individual consumers (although our Clients may have collected this information separately from the Passage AI Services).
The Passage AI Services do not associate device information collected by the Passage AI Services from one Passage AI Client’s websites with device information collected from a different Passage AI Client’s websites. The Passage AI Services do not track an individual consumer’s online activities across multiple unrelated third party websites or online services. However, the Passage AI Services may use aggregate consumer information provided by third party service providers who may track individual consumer online activities across multiple unrelated third party websites or online services.
PASSAGE AI INFORMATION TRANSFER AND SHARING
We do not share any individual level information we collect for any direct marketing purposes, except with our Clients, on whose behalf we are acting. We may share aggregate information about the use of the Passage AI Services with the businesses that use our services. This information does not identify any individual consumer.
Passage AI may otherwise share information it collects:
if doing so is appropriate to carry out a consumer’s request; or
if Passage AI believes that doing so is legally required; or
if it is in Passage AI’s interest to protect its property or other legal rights, or the rights or property of others.
In any case, as discussed above, we generally do not collect or maintain Personal Information about any individual consumer.
Information possessed by Passage AI may be transferred in connection with any sale or disposition of the business as permitted by law or agreements with our Clients.
PASSAGE AI INFORMATION COLLECTION AND USE
Our Clients limit Passage AI’s collection, use, and disclosure of their customers’ information through the Passage AI Services. We keep information we need to provide our services to our Clients only so long as we have a valid business purpose, in accordance with applicable law and our client agreements.
In most cases, if and/or when we obtain Personal Information, it relates to our Clients or their employees, and we do not collect Personal Information through the Passage AI Services. To the extent that we may, we would do so (as an agent or data processor) on behalf of, and at the request of, a Client. To request access to, correction, amendment, or deletion of his or her Personal Information, a consumer should contact the company to which the data was provided.
Consumers that wish to request access to, correction, or deletion of Personal Information they have submitted through the Passage AI corporate website should contact Passage AI at privacy@Passage AI.com.
Any questions, comments, or complaints about the data practices of a Client for which Passage AI processes data should be addressed to that Client (including, without limitation, compliance with data privacy principles of notice, choice, onward transfer, access, security, data integrity, or enforcement), although Passage AI will make reasonable efforts to comply or assist with such requests.
No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure data security on our systems. Please note this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of such firewalls and secure server software.
Passage AI has adopted physical, technological, and administrative procedures to safeguard and secure the information we process.
By using this website or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this website.
CHANGES AND UPDATES
Contacting Passage AI
Postal Mail Address:
67 E. Evelyn Ave, Suite 10
Mountain View, CA 94041
We can be reached via e-mail at firstname.lastname@example.org.