Passage AI, a leader in artificial intelligence (AI)-enabled conversational interfaces, today announced it has partnered with Talkdesk to deliver sophisticated and highly accurate AI chatbot experiences through the Talkdesk platform. Talkdesk offers one of the industry’s leading cloud-based contact center platforms, used by large enterprises and small businesses around the world. Passage AI’s chatbot technology seamlessly integrates via an app on the Talkdesk platform, and for the first time, Talkdesk customers can now use AI to automatically respond to their customers, thereby lowering Customer Service costs and improving agent productivity.
Talkdesk powers customer interactions for more than 1,800 innovative enterprises around the world including 2U, Canon, IBM, Peloton and Trivago. Talkdesk is easily adaptable to changing customer and contact center operational needs, resulting in increased productivity, customer satisfaction and cost-saving. By combining enterprise performance with consumer-like ease of use, Talkdesk empowers companies to make customer experience their competitive advantage. Passage AI integrates with Talkdesk through AppConnect, the world’s first enterprise app store, which unites best-in-breed software to redefine the way businesses integrate their call center platform.