Use Passage AI to respond to your customers questions automatically. Customers can also be handed off seamlessly to your live agents. Passage AI’s deep integration with Zendesk makes it possible to launch a bot in weeks without coding on over 20 platforms including your website, mobile app, messaging services, voice assistants and IVR.
Zendesk has established itself as a leader in the CRM software field, with a list of satisfied customers that includes top companies like OpenTable, Stanley Black & Decker and Uber. Passage AI is proud to reveal that our partnership with Zendesk has taken another step forward with the release of the Passage AI app on the Zendesk Marketplace.
That means Zendesk users now have the option of integrating Passage AI’s into their Zendesk Support system, taking advantage of our state of the art deep learning and natural language processing technologies to create a conversational interface that works with website, and a number of popular messaging and voice platforms, including Facebook Messenger, Amazon Alexa, Google Assistant and Slack.
Companies can easily import an existing knowledge base from Zendesk or tailor a chatbot for a wide range of use cases and workflows. Some of the more popular examples include:
- Querying an existing customer service knowledge base in a conversational manner and getting instant responses to frequently asked questions.
- Receiving automated customer service responses for questions about service outages, technician availability, store hours, and more.
- Automating Zendesk ticket creation and updating of those tickets.
- Transferring to a live agent with a seamless handoff.
The benefits of Passage AI Zendesk integration include lower costs and improved customer satisfaction, as well as the satisfaction that comes with adding even more capabilities onto a CRM solution that already stands out from the crowd. Please visit the Zendesk Marketplace to learn more.
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