Not All AI Is Created Equal: Five Things to Consider When Building, Deploying and Testing Your Conversational AI Chatbot

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By Kendall Thornton

Whether or not you realize it, AI has taken a powerful hold on the way people communicate with businesses. 85 percent of customers already prefer to interact with a chatbot for customer service — in other words, consumers already want conversational AI. These AI-powered chatbots provide a superior customer experience through their ability to utilize Natural Language Understanding and Processing (NLU/P), which allows chatbots to accurately understand humans, decipher what they’re saying, and generate a human-like response, regardless of channel and in both voice and text. In fact, this technology has become so accurate that 27 percent of consumers aren’t sure if their customer service was provided by human or a chatbot. Read more