The contact center is at the leading edge of use cases for chatbots, and for good reason. As the third decade of the 21st century approaches, customers expect to be (…)
Virtual Sales Assistant Independently Answers 85% of User Queries Small to medium businesses face quite the customer service challenge in today’s retail environment. A study by HubSpot determined that 82 (…)
Passage AI, a leader in artificial intelligence (AI)-enabled conversational interfaces, today announced it has partnered with Talkdesk to deliver sophisticated and highly accurate AI chatbot experiences through the Talkdesk platform. Talkdesk offers (…)
Today’s guests: Mitul Tiwari, Founder/CTO, and Muckai Girish, VP Business Development, Passage AI Chatbots are here to stay. There is no doubting the tremendous potential chatbots hold in kicking customer service into another (…)
Passage AI, a leader in NLP-enabled conversational AI interfaces, today announced it has earned the prestigious “Technology of the Year” title in the Excellence in Customer Service Awards. Passage AI was (…)
Despite a ton of buzz around the end of brick and mortar and the rise of e-commerce behemoths like Amazon and Walmart, offline retailers aren’t going away — they’re evolving. (…)
There’s so much going on at SXSW as it continues to grow each year that it can be hard to cut through the noise. Similarly, the level of chatter around (…)
Telax, a leading Cloud Contact Center software provider, has announced that it has selected Passage AI as its development partner, in the creation of features that leverage artificial intelligence (AI) (…)
It’s no secret that chatbots have already made a big impact on the banking industry. From answering frequently asked customer queries that tied up employees in the past, to allowing (…)
Passage AI, a leader in NLP-enabled conversational AI interfaces, announced it has earned the esteemed Global Annual Achievement Award for Artificial Intelligence in the “Best Use of AI in Education” (…)
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