Money Talks: Next Generation Retail Banking Customer Experience with Interactive Voice

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It’s no secret that chatbots have already made a big impact on the banking industry. From answering frequently asked customer queries that tied up employees in the past, to allowing customers to have their questions about their account answered, conversational AI has woven itself into the fabric of fintech. That said, there’s an exciting new level this technology can reach, and it’s coming quickly thanks to more widespread integration of voice-based services.

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