How Multilingual Chatbots Will Change The Voice of Business

By Mitul Tiwari

The current, second generation of chatbots has come a long way from the robotic, single-word error-factories users likely remember from not so long ago. Thanks to advancements in AI, shared open-source efforts and a revolution in natural language processing (NLP), the conversational interfaces that are rolling out on websites and within companies’ apps are able to speak to — and understand — people to a degree that feels nearly human. Read more