Build a conversational interface for your hospitality brand. Improve guest experience. Generate more revenue.
Leverage our state of the art deep learning algorithms to deploy a voice or text chatbot that helps guests book a room or a restaurant, find dining options and things to do or order room service. With very high accuracy!
Hospitality Use Cases
Common conversational use cases in Retail where a chatbot can be used to assist guests
Planning & Booking
Your chatbot can help your guests plan and book their dream vacation simply by stating their preferences. The bot can guide them through various available options, show pricing and other information and help them book a hotel, restaurant or an activity.
Guests can find dining and entertainment options, events and transportation during their stay. The virtual concierge can make recommendations based on your interests and book a table, an event or activity for your guest.
An in-room assistant, working on voice assistants like Amazon Alexa or Google Assistant, can help your guests control functions in the room, play music or turn on your favorite channel, order room service or request an extra set of towels.
A Passage AI powered bot can help answer frequently asked hospitality related questions thereby reducing wait time, lowering customer service costs and improving agent productivity. The bot can also seamlessly handoff to your live agents when necessary.
Pre-trained Models & Hospitality Taxonomy
We have developed pre-trained deep learning models and a deep taxonomy that can help your bot perform at high accuracy
- Personal Information
- Previous Stays
- Online Reservations
- Phone Reservations
Location Specific Features
- Dining Options
- In-room Service
- Special Discounts
- Special Point Offers
- Meetings & Events
- Room Features
- Track Order
- Points Redemption
- Points Activity
Increase Your Guest Value
You’d be surprised where the data you have can take you. Our AI capabilities bring guests to your business. Happier guests → more business.
Learn How It Works