Episode 7: Thoughtful Chatbot Series: Passage AI

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Today’s guests: Mitul Tiwari, Founder/CTO, and Muckai Girish, VP Business Development, Passage AI

Chatbots are here to stay. There is no doubting the tremendous potential chatbots hold in kicking customer service into another gear.

Chatbots are here to stay. There is no doubting the tremendous potential chatbots hold in kicking customer service into another gear.

Once we get past the potential use cases for a technology such as chatbots, the next challenge is around implementation. Which platform? Google, Alexa, Cortana, Messenger or the 20+ more platforms out there. How about all of them?

We haven’t even touched integrations, security, privacy, and future proofing. It can be a daunting task, and we are just talking about chatbots here. Wait, I want my chatbot to be intelligent as well. I heard about this thing called AI and machine learning.

On the surface, chatbots sound like a good idea. However, actual implementation is another animal.

Fortunately, companies like Passage AI are making chatbots easier to build and implement. As we think about thoughtful software at Skiplist, Passage AI is tackling thoughtful bot building.

Andrew and I were fortunate enough to speak to Mitul Tiwari (CTO and Co-Founder) and Muckai Girish (VP of Business Development) from Passage AI.

A fantastic discussion around platforms, security, privacy, implementation, and trends around chatbots. You’ll learn more about the Passage AI platform, and they shared their expert insight into building a thoughtful bot.

If you are considering a chatbot, listen to this episode first!

Cheers,

Fahad Shoukat

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