AI In Retail: How Tech Is Changing The Customer Experience

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Despite a ton of buzz around the end of brick and mortar and the rise of e-commerce behemoths like Amazon and Walmart, offline retailers aren’t going away — they’re evolving. In the years ahead, the new era of retail will undoubtedly be a melding of physical and digital, as shoppers now take more of a blended, multichannel approach to making purchases. I believe this shift will bring with it a major emphasis on customer experience and an increased role for artificial intelligence.

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